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For online retailers, D2C brands & course providers

Revenue is growing, tickets are growing faster. How do you scale without doubling the team?

ivato automates what eats up time behind the shop and course platform: customer enquiries, returns, order status, invoices, onboarding of participants and cancellations. Shop and platform stay. Your team focuses on product and marketing, and you can see at any time what a customer is really worth.

Callback from an industry adviser →View case examples ↓

Clients from this industry

Your day-to-day

Do you recognise these sentences from your online business?

In online business, routine grows with every customer. Without automation, service eats up the margin, and knowledge about customers is scattered across shop, emails and tools.

You recognise 0 of 6 statements

Tap the statements you recognise from your day-to-day work.

Summary: The business grows, but service grows in step with it, and nobody sees the value of a customer across all channels.

Talk about it ↓

Workflow

Where do you lose the most between click and repeat purchase?

Choose a stage. You will see how it often works today, what ivato implements there and what changes.

Today

Data in many tools

Ads, shop and newsletter deliver numbers, but nobody connects them to the customer.

With ivato

One customer view

  • Purchases, courses and contacts in the CRM
  • Source per customer through to repeat purchase
  • Segments for targeted outreach

What changes

Budget where it works

You see which channels bring customers who stay.

Case examples

What does this look like in a company like yours?

Two examples, each with starting point, solution, result and calculation. Shop and platform stayed in place in both cases.

  • D2C brandGermany12 employeesShopify

    Two thirds of tickets solve themselves

    Starting point
    With growth, the number of enquiries rose faster than the team. Most questions concerned order status, returns and invoices.
    Solution
    Support assistant with access to order and shipping data, returns portal with rules, handover of complex cases with a summary.
    Result
    Most routine questions are answered immediately, and the team no longer has to grow with every revenue step.
    Investment
    €21,000
    Funding
    €8,400
    Own contribution
    €12,600
    Payback
    5 months

  • Course providerDACH8 employeesOnline academy

    Fewer cancellations in the course subscription

    Starting point
    Participants asked about access and content by email, and cancellations came without warning.
    Solution
    Onboarding sequence, participant assistant built from the course content, alert when usage declines and an automatic win-back offer.
    Result
    Less support effort after every launch and a noticeably longer subscription duration.
    Investment
    €16,000
    Funding
    €6,400
    Own contribution
    €9,600
    Payback
    6 months

More case studies · Funding programmes

Solutions

Which tools does ivato use in online business?

Building blocks that fit into shop, course platform and newsletter. Chosen according to what costs you the most margin.

  • Support assistant

    Answers order, return and access questions from your data, around the clock.

    To Scaling with AI →

  • Returns portal

    Rules, credit notes and booking automatic, analysis by reasons.

    To Reducing cost pressure →

  • Customer value in the CRM

    Purchases, courses and channels per customer. You see who comes back and why.

    To Sales & CRM →

  • Onboarding & retention

    Sequences for buyers and participants, alerts when usage declines, win-back offers.

    To Sales & CRM →

  • Product and course content with AI

    Create descriptions, translations and learning material faster, approved by you.

    To Implementation →

  • Testing new markets

    Test a shop or course in new countries before you invest.

    To Go Global →

Your systems

Do we have to change our shop or platform?

No. Whether Shopify, Shopware, WooCommerce, Digistore, Elopage or another platform: it remains the lead system. We connect it with CRM, support, newsletter and accounting.

Your systems stay

  • Connection via existing interfaces
  • Answers only from your approved data
  • Customer data on servers in Germany
  • AI model interchangeable

Process & prices

How do we start without endangering the next launch?

With a 30-minute conversation. After that you decide step by step. Your effort is a few meetings with management and service.

  1. Step 1

    Initial call

    30 minutes with an adviser who knows your business model. We discuss where margin and time are lost, and tell you honestly what pays off.

    free of charge

    Request a callback ↓

  2. Step 2

    Strategy

    We look at the path from enquiry to invoice, calculate the business case in euros and agree a roadmap.

    max. €7,000 net · eligible for funding

    To Strategy →

  3. Step 3

    Implementation

    We implement the most effective building blocks, connect shop and platform, and train your team until it runs.

    Fixed price by scope · 8–12 weeks

    To Implementation →

Estimate your funding

Funding rate
Funding
€12,000
Your contribution
€18,000

Simplified calculation. Rate and maximum amounts depend on the programme, federal state and company size. Consulting can additionally receive a grant of up to €5,600.

Projects successfully supported
1,000+
Projects successfully supported
Years of experience
25+
Years of experience
Funding for implementation
up to 60%
Funding for implementation
dedicated contact person on the project
1
dedicated contact person on the project

Frequently asked questions

Questions from online retailers and course providers

Your question is not here? In the initial conversation we take 30 minutes for your specific topic.

As soon as service noticeably costs time, usually from a few hundred orders or participants a month. We work out a rough calculation in the initial call.

Yes. We connect it with the other systems instead of replacing it.

Customer data is stored on servers in Germany, and the AI answers only from data that you approve.

Depending on location and project, consulting and implementation may be eligible for funding. We check this in the initial call.

Read on

Contact

Exchange ideas with one of our specialists from your industry.

30 minutes, free of charge. We tell you openly where you are losing margin and what is worthwhile.

  • Callback within one working day
  • NDA on request

Request a callback

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