Will the control centre and rostering stay?

Yes. We connect them with service and communication instead of replacing them.

What about safety-critical systems?

They remain untouched. We work on service, planning, records and reports.

For transport operators, airports & aviation

Disruption at 6:40 am, driver off sick, hotline overloaded. Who informs people before the complaints arrive?

ivato digitalises what costs time between the roster and the passenger: answers to passenger questions around the clock, disruption information, complaints, lost property, duty and shift swaps, training records and reports. Control centre and specialist systems stay. Your team gains time for operations.

Call back from an industry adviser →View case studies ↓

Clients from this industry

Your day-to-day

Do you recognise these sentences from your operation?

In transport every minute counts, and staff are short everywhere. At the same time passengers expect answers in real time, and every training course must be documented.

You recognise 0 of 6 statements

Tap the statements you recognise from your day-to-day work.

In short: Operations run under pressure, and service, planning and records depend on too much manual work.

Talk about it ↓

Process

Where do you lose the most time?

Pick a stage. You will see how it often works today, what ivato implements there and what changes.

Today

Everything goes through the hotline

Questions about timetables, tickets, luggage and lost property end up at the service centre.

With ivato

Assistant around the clock

Answers from timetable and fare information
Lost property and refunds digital
Multilingual on website, app and messenger

What changes

Hotline relieved

The team takes care of the cases that really need a person.

Case studies

What does this look like in an operation like yours?

Two examples, each with starting point, solution, result and calculation. In both cases the control centre and specialist systems stayed.

Regional bus operatorCentral Germany180 employeesScheduled and school services
Hotline relieved, complaints answered in days instead of weeks
Starting point
The hotline was overloaded with every disruption, and complaints were answered weeks late.
Solution
Passenger assistant for timetables, tickets and lost property, automatic disruption information, complaint management with suggested replies.
Result
Noticeably fewer calls, faster replies to complaints and an analysis by line for planning.
Investment
€42,000
Payback
approx. 10 months
Ground handling providerAirport DACH260 employeesShift operation
Shift swaps by app, audit-proof records
Starting point
Shift swaps ran through group chats, training records sat in folders and had to be scraped together before every audit.
Solution
Swap board with approval by dispatch, digital training records with reminders, knowledge assistant for new employees.
Result
Open shifts are filled faster, audits are prepared, and new employees are ready for deployment sooner.
Investment
€36,000
Payback
8 months

More case studies

Solutions

Which tools does ivato use in transport and aviation?

Building blocks that sit alongside the control centre and specialist systems. Chosen according to what costs you the most time.

Passenger assistant
Answers from your information, around the clock, in several languages.
To scaling with AI →
Disruption information
Messages from the control centre automatically to website, app and social media.
To implementation →
Complaint management
Assignment, suggested replies and analysis by line, route or topic.
To reducing cost pressure →
Duty and shift swaps
Sick notes, swaps and open duties via app, overview for dispatch.
To remote management →
Training records
Digital records with reminders, audit-ready at any time.
To securing succession →
Reports at the push of a button
Figures for the transport authority and management from existing data.
To reducing cost pressure →

Your systems

Do we have to replace the control centre or specialist systems?

No. The control centre, rostering and specialist systems stay in the lead. We work in front of and alongside them. For the commissioning we provide a specification and a fixed-price offer in the form your procurement office needs.

Your systems stay

Connection via existing interfaces or exports
Answers only from approved information
Servers in Germany
AI model can be swapped

Process & prices

How do we start during ongoing operations?

With a 30-minute conversation. After that you decide step by step. Your effort is a few meetings with management, service and dispatch.

Step 1
Initial call
30 minutes with an adviser who knows your business model. We discuss where margin and time are lost, and tell you honestly what pays off.
free of charge
Request a callback ↓
Step 2
Strategy
We look at the path from enquiry to invoice, calculate the business case in euros and agree a roadmap.
max. €7,000 net · eligible for funding
To Strategy →
Step 3
Implementation
We implement the most effective building blocks, connect your systems and train your team until it runs.
Fixed price by scope · 8–12 weeks
To Implementation →

Projects successfully supported: 1,000+; Projects successfully supported
Years of experience: 25+; Years of experience
Funding for implementation: up to 60%; Funding for implementation
dedicated contact person on the project: 1; dedicated contact person on the project

Frequently asked questions

Questions from transport and aviation

Your question is not here? In the initial conversation we take 30 minutes for your specific topic.

: Yes. We provide a specification and a fixed-price offer in the form your procurement office needs.
: Yes. We connect them with service and communication instead of replacing them.
: They remain untouched. We work on service, planning, records and reports.

Read on

The matching levers

Related industries

All industries at a glance →

Contact

Exchange ideas with one of our specialists from your industry.

30 minutes, free of charge. We tell you openly where you are losing time and what is worthwhile.

Callback within one working day
NDA on request

Disruption at 6:40 am, driver off sick, hotline overloaded. Who informs people before the complaints arrive?

Do you recognise these sentences from your operation?

Where do you lose the most time?

Everything goes through the hotline

Assistant around the clock

Hotline relieved

What does this look like in an operation like yours?

Hotline relieved, complaints answered in days instead of weeks

Shift swaps by app, audit-proof records

Which tools does ivato use in transport and aviation?

Passenger assistant

Disruption information

Complaint management

Duty and shift swaps

Training records

Reports at the push of a button

Do we have to replace the control centre or specialist systems?

How do we start during ongoing operations?

Initial call

Strategy

Implementation

Questions from transport and aviation

What else works in Public transport & aviation

Exchange ideas with one of our specialists from your industry.

Request a callback