Does the AI also answer when it does not know something?

No. It answers only from your approved content and hands everything else over to your team with a summary.

Does our booking system stay?

Yes. We connect it with the other systems instead of replacing it.

Is this also worthwhile for a small property?

Yes. Small teams in particular feel every hour that no longer goes into routine questions. We start with the two or three building blocks that bring the most.

Is this eligible for funding?

Depending on location and project, consulting and implementation may be eligible for funding. We check this in the initial call.

For tour operators, travel agencies & hotels

A hundred enquiries on Sunday evening, and the team is only in on Monday. Who answers before the guest books elsewhere?

ivato digitalises what costs time between enquiry and departure: quotations from building blocks, answers to guest questions around the clock, booking confirmations, payment reminders and reviews. Your booking or hotel system stays. Your team looks after guests instead of inboxes.

Callback from an industry adviser →View case examples ↓

Clients from this industry

Your day-to-day

Do you recognise these sentences from your business?

In travel and hospitality, speed decides. Whoever sends a good quotation first gets the booking. At the same time, skilled staff are lacking, and the portals take a large share of the margin.

You recognise 0 of 6 statements

Tap the statements you recognise from your day-to-day work.

Summary: The demand is there, but too much time goes into routine, and too many bookings run through expensive portals.

Talk about it ↓

Workflow

Where do you lose the most between enquiry and departure?

Choose a stage. You will see how it often works today, what ivato implements there and what changes.

Today

Inbox instead of an answer

Enquiries arrive via website, email, phone and portals and wait until the next working day.

With ivato

Answer in minutes

AI answers standard questions with your content
Enquiries land bundled in the CRM
Special requests go to the team with a summary

What changes

Faster than the competition

Guests get an immediate answer, even at weekends.

Case examples

What does this look like in a business like yours?

Two examples, each with starting point, solution, result and calculation. The booking system stayed in place in both cases.

Tour operatorSaxony18 employeesGroup and individual travel
Individual quotations in ten minutes instead of an hour
Starting point
Every enquiry for a group trip was assembled from price lists, old quotations and emails. In peak season, enquiries sat for days.
Solution
Quotation toolkit with services and seasonal prices, AI draft from the enquiry, automatic follow-up and handover to the CRM.
Result
Quotations go out the same day, the closing rate rises, and the team manages the season without an additional position.
Investment
€24,000
Funding
€9,600
Own contribution
€14,400
Payback
7 months
HotelTyrol45 roomsYear-round operation
Reception relieved, more direct bookings
Starting point
Reception answered the same questions by phone and email every day, and a large share of bookings ran through portals.
Solution
Guest assistant on website and Messenger with house information, direct booking offers for regular guests, review request after departure.
Result
Noticeably fewer routine questions at reception and a growing share of direct bookings without commission.
Investment
€19,000
Funding
€7,600
Own contribution
€11,400
Payback
6 months

More case studies · Funding programmes

Solutions

Which tools does ivato use in travel and hospitality?

Building blocks that fit into your booking or hotel system. Chosen according to what costs you the most time or margin.

Guest assistant 24/7
Answers questions from your content, on website and Messenger, in several languages.
To Scaling with AI →
Quotation toolkit
A quotation is created from the enquiry, services and seasonal prices. You check and send.
To Sales & CRM →
Strengthening direct bookings
Approach regular guests and prospects directly, instead of paying commission to portals.
To Sales & CRM →
Automatic payments
Payment links, reminders and reconciliation with accounting without Excel.
To Reducing cost pressure →
Reviews & rebooking
Automatically ask for a review after departure and invite guests back at the right time.
To Implementation →
Managing several properties
Key figures, occupancy and teams of several locations in one dashboard.
To Remote leadership →

Your systems

Do we have to change our booking or hotel system?

No. Your reservation, hotel or booking system remains the lead system. We connect it with website, CRM, payments and accounting so that data is not maintained twice.

Your systems stay

Connection via existing interfaces
Answers only from your approved content
Guest data on servers in Germany
AI model interchangeable

Process & prices

How do we start when the season is already under way?

With a 30-minute conversation. After that you decide step by step. Your effort is a few meetings with management and reception or sales.

Step 1
Initial call
30 minutes with an adviser who knows your business model. We discuss where margin and time are lost, and tell you honestly what pays off.
free of charge
Request a callback ↓
Step 2
Strategy
We look at the path from enquiry to invoice, calculate the business case in euros and agree a roadmap.
max. €7,000 net · eligible for funding
To Strategy →
Step 3
Implementation
We implement the most effective building blocks, connect your booking system and train your team until it runs.
Fixed price by scope · 8–12 weeks
To Implementation →

Estimate your funding

Implementation investment €30,000

Funding rate

Funding: €12,000
Your contribution: €18,000

Simplified calculation. Rate and maximum amounts depend on the programme, federal state and company size. Consulting can additionally receive a grant of up to €5,600.

Projects successfully supported: 1,000+; Projects successfully supported
Years of experience: 25+; Years of experience
Funding for implementation: up to 60%; Funding for implementation
dedicated contact person on the project: 1; dedicated contact person on the project

Frequently asked questions

Questions from travel and hospitality

Your question is not here? In the initial conversation we take 30 minutes for your specific topic.

: No. It answers only from your approved content and hands everything else over to your team with a summary.
: Yes. We connect it with the other systems instead of replacing it.
: Yes. Small teams in particular feel every hour that no longer goes into routine questions. We start with the two or three building blocks that bring the most.
: Depending on location and project, consulting and implementation may be eligible for funding. We check this in the initial call.

Read on

The matching levers

Related industries

All industries at a glance →

Contact

Exchange ideas with one of our specialists from your industry.

30 minutes, free of charge. We tell you openly where you are losing time and margin and what is worthwhile.

Callback within one working day
NDA on request

A hundred enquiries on Sunday evening, and the team is only in on Monday. Who answers before the guest books elsewhere?

Do you recognise these sentences from your business?

Where do you lose the most between enquiry and departure?

Inbox instead of an answer

Answer in minutes

Faster than the competition

What does this look like in a business like yours?

Individual quotations in ten minutes instead of an hour

Reception relieved, more direct bookings

Which tools does ivato use in travel and hospitality?

Guest assistant 24/7

Quotation toolkit

Strengthening direct bookings

Automatic payments

Reviews & rebooking

Managing several properties

Do we have to change our booking or hotel system?

How do we start when the season is already under way?

Initial call

Strategy

Implementation

Questions from travel and hospitality

What else works in Travel & hotels

Exchange ideas with one of our specialists from your industry.

Request a callback