IT specialist with a laptop in a data centre

For IT system houses & managed service providers

Your customers are digital. Your own administration often is not. Who takes care of your processes?

System houses digitalise other companies, while their own workflows are often neglected: tickets without priority, licences that are not billed, technicians jumping between customers. ivato brings order to your own operations. Your PSA and RMM system stays.

Callback from an industry adviser →View case examples ↓

Clients from this industry

Your day-to-day

Do you recognise these sentences from your system house?

The skills shortage hits IT service providers twice: customers want more service, and good technicians are hard to find. That makes every hour spent on administration instead of solutions all the more expensive.

You recognise 0 of 6 statements

Tap the statements you recognise from your day-to-day work.

Summary: Technicians handle routine instead of solving problems, and recurring revenue is not billed in full.

Talk about it ↓

Workflow

Where does your system house lose the most time?

Choose a stage. You will see how it often works today, what ivato implements and what changes.

Today

Everything lands at the service desk

Every request is read, classified and assigned manually, even standard cases.

With ivato

AI triage

  • Tickets categorised and prioritised automatically
  • Standard requests solved by an AI assistant
  • P1 goes straight to on-call

What changes

Technicians for real problems

Routine takes care of itself, and the team focuses on what needs know-how.

Case examples

What does this look like in a system house like yours?

Two examples with starting point, solution, result and calculation. The PSA and RMM system stayed in place in each case.

  • Managed service providerSaxony35 employees200 supported customers

    A third of the tickets solve themselves

    Starting point
    The service desk was fully occupied with password, printer and access issues, while critical cases waited.
    Solution
    AI triage in the PSA, a self-service assistant for standard cases, automatic escalation for P1 and VIP customers.
    Result
    Around a third of tickets solved without a technician, SLA breaches significantly less frequent.
    Investment
    €32,000
    Funding
    €12,800
    Own contribution
    €19,200
    Payback
    8 months

  • System houseAustria18 employeesMid-sized customers

    Licences and hours billed in full

    Starting point
    Licence changes at customers reached billing late, and on-site hours were sometimes forgotten.
    Solution
    Monthly automatic licence reconciliation, hours from tickets straight into the invoice, a warning on discrepancies.
    Result
    Recurring revenue is billed in full, and accounting saves days each month.
    Investment
    €24,000
    Funding
    €9,600
    Own contribution
    €14,400
    Payback
    5 months

More case studies · Funding programmes

Solutions

Which tools does ivato use in system houses?

Building blocks for your own operations, connected to your PSA, RMM and accounting.

  • AI ticket triage

    Category, priority and responsibility assigned automatically, standard cases solved by an assistant.

    To Scaling with AI →

  • Licence & contract reconciliation

    Vendor portals checked against contracts and invoices, monthly and complete.

    To Reducing cost pressure →

  • Deployment planning

    Appointments by skill, location and SLA, reports via app with signature.

    To Implementation →

  • Customer documentation

    Network diagrams, access details and procedures documented centrally, AI search for the whole team.

    To Securing succession →

  • Managed services sales

    Potential identified from inventory and tickets, offers from building blocks, renewals in good time.

    To Sales & CRM →

  • Own products & markets

    Internal tools as a product for other system houses, or bringing services into new markets.

    To Remote leadership & new markets →

Your systems

Do we have to change our PSA or RMM?

No. Your PSA and RMM system stays. We connect it with vendor portals, accounting and CRM so that nothing is maintained twice. Where interfaces are missing, we build them.

Your systems stay

  • Connection via APIs and webhooks
  • Vendor portals (e.g. Microsoft) included in the reconciliation
  • Data on servers in Germany
  • AI model interchangeable, also local

Process & prices

How do we start when the service desk is on fire?

With a 30-minute conversation. After that you decide step by step. Your effort is a few meetings with management, the service desk and accounting.

  1. Step 1

    Initial call

    30 minutes with an adviser who knows your business model. We discuss where margin and time are lost, and tell you honestly what pays off.

    free of charge

    Request a callback ↓

  2. Step 2

    Strategy

    We look at the path from enquiry to invoice, calculate the business case in euros and agree a roadmap.

    max. €7,000 net · eligible for funding

    To Strategy →

  3. Step 3

    Implementation

    We implement the most effective building blocks, connect PSA, RMM and accounting, and train your team until it runs.

    Fixed price by scope · 8–12 weeks

    To Implementation →

Estimate your funding

Funding rate
Funding
€12,000
Your contribution
€18,000

Simplified calculation. Rate and maximum amounts depend on the programme, federal state and company size. Consulting can additionally receive a grant of up to €5,600.

Projects successfully supported
1,000+
Projects successfully supported
Years of experience
25+
Years of experience
Funding for implementation
up to 60%
Funding for implementation
dedicated contact person on the project
1
dedicated contact person on the project

Frequently asked questions

Questions from system houses

Your question is not here? In the initial conversation we take 30 minutes for your specific topic.

Because our own processes almost always come last in day-to-day business. We bring method, ready-made cases and capacity, while your team stays with the customer.

Common systems with an API. In the initial call we check your specific landscape.

Yes. Through the partner programme we work with system houses, for example on their customers' CRM, Bitrix24 or AI projects.

Depending on the federal state and project, consulting and implementation may be eligible for funding. We check this in the initial call.

Read on

Contact

Exchange ideas with one of our specialists from your industry.

30 minutes, free of charge. We tell you openly where your own operations lose the most time and revenue.

  • Callback within one working day
  • NDA on request

Request a callback

Information on how we process your data can be found in our privacy policy (German).