Utilities & suppliers

Universal API

Connects ERP, CRM, VDMS and other classic systems with one another.

Internal knowledge is available where the work is done, and projects can be managed clearly across departments. Employees find contract and project data in seconds instead of piecing it together.

for ERP, CRM, VDMS and other specialist systems
Universal API
for ERP, CRM, VDMS and other specialist systems
Circuit diagram on a monitor

Overview

01 · Problem

Expertise and project status were spread across systems and departments.

02 · Approach

An internal knowledge solution was connected to selected specialist systems.

03 · Result

Specialist information became easier to access and project tasks were assigned more clearly.

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Before / after

What changed in the business.

Finding informationBeforeAcross several systems and departmentsAfterAccessible in the working context
System landscapeBeforeERP, CRM and VDMS separateAfterConnected through a universal API
Project managementBeforeResponsibilities unclearAfter“Who does what by when?” visible

Utilities & suppliers

Connecting ERP, CRM and knowledge

Starting point

Municipal utilities work with grown ERP, CRM, VDMS and contract landscapes. For employees, this makes it harder to find reliable information and to manage projects.

How does internal AI connect knowledge from ERP and CRM at a municipal utility?

During the project, an internal knowledge solution was connected to a universal API through which classic specialist systems can exchange information. Contract and project data thus become accessible in the working context.

The principle “Who does what by when?” was linked with the company knowledge that is available.

At a glance

Levers and services.

Services
StrategyConceptIntegrationImplementation
Type of solution
Interfaces & legacy IT

Result

Result and assessment.

for ERP, CRM, VDMS and other specialist systems
Universal API
for ERP, CRM, VDMS and other specialist systems

Internal knowledge is available where the work is done, and projects can be managed clearly across departments. Employees find contract and project data in seconds instead of piecing it together.

What entrepreneurs can take from this

Internal AI only becomes useful once it is connected to the systems where the knowledge actually sits.

A mechanism, not a promise of results: the effect depends on your starting process.

What this means for you

Building blocks from this case.

This project gave rise to use cases that we now deploy in other companies, adapted to their processes.

Frequently asked questions

Questions about this case.

Your question is not here? In the initial conversation we take 30 minutes for your specific topic.

No. The universal API connects the existing systems so that they can exchange information. ERP, CRM and VDMS stay in use.

Internal knowledge is available where the work is done, and projects can be managed clearly across departments. Employees find contract and project data in seconds instead of piecing it together.

The principle yes, the implementation never one to one. Internal AI only becomes useful once it is connected to the systems where the knowledge actually sits. In the initial conversation we check which part of it has the greatest leverage for you.

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